Cancelling before delivery
You can cancel your order free of charge at any time while it is still "Awaiting confirmation". Once the seller confirms the order and starts preparing the animal, cancelling requires contacting customer service so we can check that no costs have already been incurred. Contact us on WhatsApp or the toll-free line 16544.
Guarantee period after delivery
You have a full 24 hours from delivery to check the animal: actual weight against the listed weight, breed, health, age and vaccinations. If you find any material difference between the listing and the animal, you can refuse delivery on the spot or return the animal within the 24 hours for a full refund with no deductions.
Slaughter and butchering
For health and food safety reasons, an animal cannot be returned once slaughter or butchering is complete. If there is a problem with meat quality after slaughter, we offer partial compensation depending on the complaint, after the platform's vet has examined the case. Compensation can be a cash amount or a discount on a new order, whichever you choose.
Refund methods
We refund you using the original payment method. Credit cards and mobile wallets: 3 to 7 business days (depending on your bank). Cash on delivery: immediately once the animal is returned to the seller in the presence of a platform representative. Bank transfer: within 5 business days after the return is documented. All refunds are made with no hidden fees.
Special cases
If an animal dies of natural causes before delivery because of transport or health conditions, the seller bears full responsibility and the amount is refunded immediately. In cases of force majeure (weather, closed roads) that delay delivery by more than 48 hours, you have the right to cancel for a full refund.